Terms of Service

Overview

Welcome to Alphex.

Throughout these Terms of Service, the terms “we,” “us,” “our,” and “Alphex” refer to the owner and operator of this online store.

This website, available at olvia.store, is operated by Alphex and powered by Shopify, which provides the ecommerce platform that allows us to offer our products, content, tools, and related services (collectively, the “Services”).

By accessing our website, using our Services, or placing an order, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please do not use our Services.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.

Section 1: Eligibility and Account Information

You must have the legal capacity required in your jurisdiction to enter into a purchase contract.

When placing an order, creating an account, or contacting us, you agree to provide accurate, complete, and up-to-date information.

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.

Section 2: Our Products

We make reasonable efforts to display our products, specifications, colors, dimensions, and other relevant information as accurately as possible.

However, colors and visual appearance may vary depending on your screen or device.

In particular, Alphex products may feature heat-reactive materials whose appearance and color can vary depending on temperature, body heat, breath, touch, environmental conditions, and other factors.

Lifestyle and promotional images may be used for illustrative purposes. The essential characteristics of each product are those described on the relevant product page.

We may modify, update, or discontinue products where necessary without affecting orders that have already been accepted.

Product availability may also be limited by destination, stock availability, or other operational factors.

Section 3: Orders

When you place an order, you submit an offer to purchase the products in your cart.

Before completing your purchase, you will have the opportunity to review your order, including the products, quantities, selected variants, shipping details, and total price.

After placing an order, you will receive an electronic confirmation.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including:

• product unavailability;
• payment authorization failure;
• reasonable suspicion of fraud;
• an obvious pricing or product information error;
• inability to deliver to the address provided.

If we cancel an order that has already been paid for, we will refund the corresponding amount to the original payment method unless otherwise agreed. Políticas Calmheat

Section 4: Prices and Payments

Prices displayed on our website are those applicable at the time the order is placed, except in cases of obvious error.

Any applicable shipping costs, taxes, or other charges will be displayed before you complete your purchase.

You confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method.

Payments may be processed by third-party payment providers subject to their own terms and privacy policies.

Section 5: Shipping and Delivery

Processing and estimated delivery times are described in our Shipping Policy.

Delivery estimates are provided in good faith but may be affected by carrier delays, customs procedures, public holidays, weather conditions, or other circumstances outside our reasonable control.

Where shipping is arranged by Alphex, the risk of loss or damage remains with us until the goods are delivered to you, or to a third party designated by you to receive them.

This does not affect any rights available to you under applicable consumer law. Políticas Calmheat

Section 6: Returns, Refunds and 30-Day Money-Back Guarantee

Returns and refunds are governed by our Return & Refund Policy.

Alphex currently offers a voluntary 30-Day Money-Back Guarantee, subject to the conditions stated in that policy.

This commercial guarantee is provided in addition to, and does not replace or limit, any statutory consumer rights.

Consumers in the European Union also generally have a statutory right to withdraw from qualifying online purchases within 14 calendar days of receiving the goods, subject to applicable legal exceptions. Políticas Calmheat

Section 7: Damaged, Defective or Non-Conforming Products

If a product arrives damaged, defective, incomplete, incorrect, or does not conform to the product description, please contact us as soon as possible at:

prueba1tiendaclaude@outlook.com

Where applicable, we will provide an appropriate remedy such as replacement, refund, or another solution required by consumer law.

Nothing in these Terms limits any mandatory legal guarantee or other statutory rights relating to defective or non-conforming goods.

Section 8: Intellectual Property

Unless otherwise stated, all content on this website, including text, photographs, videos, graphics, designs, logos, icons, branding elements, and other materials, belongs to Alphex or is used with appropriate authorization.

You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use this content without prior written authorization, except where permitted by law. Políticas Calmheat

Section 9: Third-Party Tools and Services

Our website may use services provided by third parties, including payment processors, shipping providers, analytics services, and ecommerce tools.

These third-party services may be subject to their own terms and policies.

We are not responsible for interruptions or failures caused exclusively by third-party systems outside our reasonable control, except where applicable law provides otherwise.

Section 10: Third-Party Links

Our website may contain links to websites or services operated by third parties.

We do not control those websites and are not responsible for their independent content, security, privacy practices, or terms.

We recommend reviewing their policies before providing personal information or completing a transaction.

Section 11: Relationship With Shopify

Our store uses the ecommerce infrastructure provided by Shopify.

Shopify provides the technology used to operate the store, but purchases of Alphex products are made between the customer and the legal operator of Alphex.

Certain services provided directly by Shopify may be subject to Shopify's own terms and policies. Políticas Calmheat

Section 12: Privacy and Personal Information

Personal information submitted through our website is processed in accordance with our Privacy Policy and applicable data protection laws.

Certain service providers, including Shopify, payment providers, and logistics partners, may process personal information where necessary to provide their services.

Please review our Privacy Policy for further information about how your personal data is collected, used, stored, and shared.

Section 13: Reviews, Comments and User Content

If you voluntarily submit a review, photograph, video, comment, suggestion, or other content, you confirm that you have the necessary rights to share it.

You grant us a non-exclusive, royalty-free license to use, display, reproduce, and promote that content in connection with Alphex, to the extent permitted by applicable law.

We reserve the right to remove content that is unlawful, abusive, fraudulent, misleading, or infringes the rights of others. Políticas Calmheat

Section 14: Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other information.

We may correct such errors and update information where necessary.

If an error materially affects an order you have already placed, we will contact you and apply any remedies required under applicable law.

Section 15: Prohibited Uses

You may not use our website or Services to:

• engage in unlawful or fraudulent activity;
• infringe intellectual property or other third-party rights;
• introduce viruses, malware, or harmful code;
• attempt unauthorized access to accounts or systems;
• interfere with the security or normal operation of the website;
• knowingly provide false or misleading information;
• harass, threaten, or harm others.

We may restrict access to our Services where there is a serious breach of these Terms or applicable law. Políticas Calmheat

Section 16: Website Availability

We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access at all times.

Temporary interruptions may occur because of maintenance, technical issues, security measures, or circumstances outside our reasonable control.

Nothing in this section affects your rights relating to an order already placed.

Section 17: Liability

Alphex will be responsible in accordance with applicable law.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

In particular, these Terms do not limit mandatory consumer rights relating to:

• defective or non-conforming products;
• delivery obligations;
• refunds;
• statutory guarantees;
• injury or damage where liability cannot legally be excluded.

We are not responsible for losses resulting directly from improper use of a product contrary to the instructions provided, except where applicable law states otherwise. Políticas Calmheat

Section 18: Termination

We may restrict or terminate access to our Services where you seriously breach these Terms, misuse the website, engage in fraudulent activity, or violate applicable law.

Termination of website access does not affect rights or obligations arising from purchases already completed.

Section 19: Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent permitted by law or treated as separate from the remaining provisions.

The remaining Terms will continue to apply.

Section 20: Entire Agreement

These Terms, together with the policies incorporated by reference, govern your use of our website and purchases made through Alphex.

Nothing in these Terms overrides mandatory consumer protection rights.

Section 21: Assignment

You may not transfer your rights or obligations under these Terms where such transfer would be incompatible with the nature of the contractual relationship or applicable law.

We may transfer our business rights or obligations in connection with a sale, transfer, or reorganization of the business, provided that doing so does not reduce your consumer rights.

Section 22: Governing Law and Jurisdiction

These Terms are governed by the laws of Spain, without prejudice to any mandatory consumer protection rules that may apply in the country where you reside.

If you are acting as a consumer, any dispute will be handled by the courts having jurisdiction under applicable law.

Nothing in these Terms requires a consumer to bring proceedings exclusively before the courts of Alphex's place of business where applicable law provides the right to bring proceedings elsewhere. Políticas Calmheat

Section 23: Changes to These Terms

We may update these Terms where necessary due to legal, operational, technical, or service-related changes.

The Terms applicable to a purchase will generally be those in effect at the time the order was placed.

Later changes will not retroactively alter the essential conditions of previously completed purchases unless required by law.

The most recent version of these Terms will remain available on our website.

Contact

For questions regarding these Terms of Service, please contact us at:

prueba1tiendaclaude@outlook.com