Shipping Policy

This Shipping Policy forms part of our Terms of Service and applies to all orders placed through Alphex.

1. Order Processing

Orders are typically processed within 2–4 business days after payment confirmation.

Business days do not include weekends or public holidays.

Processing includes order verification, preparation, quality checks, packaging, and handoff to the shipping carrier.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

During periods of high demand, seasonal promotions, or public holidays, processing may occasionally take slightly longer.

2. Estimated Shipping Times

Once your order has been processed and dispatched, most orders are delivered within approximately:

6–12 business days

Some destinations may require additional time due to local carriers, customs procedures, public holidays, weather conditions, or other logistical circumstances.

Please note that processing time and shipping time are separate.

Delivery estimates are provided in good faith and are not guaranteed delivery dates.

If your order experiences a significant delay, please contact us and we will help investigate the shipment. Políticas Calmheat

3. Free Worldwide Shipping

We offer free worldwide standard shipping on all orders.

There is no minimum order value required to qualify for free standard shipping unless otherwise stated during a specific promotion or at checkout.

Any optional premium or expedited shipping services, if available, will be clearly displayed before you complete your purchase.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number or tracking link where available.

Please allow up to 48 hours after dispatch for tracking information to become active or update in the carrier's system.

If you have not received tracking information after your order has been dispatched, please contact us at:

prueba1tiendaclaude@outlook.com Políticas Calmheat

5. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please review your shipping information carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at:

prueba1tiendaclaude@outlook.com

We will do our best to update the address before dispatch, but changes cannot be guaranteed once the order has entered fulfillment or been shipped.

If a package cannot be delivered or is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the customer requests reshipment.

This does not apply where the delivery issue was caused by an error on our part. Políticas Calmheat

6. Customs, Duties and Import Taxes

International orders may be subject to customs procedures, import taxes, duties, or other charges depending on the destination country.

Where applicable charges have not already been collected at checkout or included in the order price, they may be payable by the recipient in accordance with local regulations.

Alphex does not control customs authorities or the time required for customs clearance.

Any mandatory consumer rights applicable to your order remain unaffected.

7. Shipping Delays

We work to have every order delivered within the estimated timeframe, but delays may occasionally occur because of circumstances such as:

• carrier disruptions;
• customs processing;
• public holidays;
• severe weather;
• unusually high shipping volumes;
• transportation disruptions;
• incomplete delivery information;
• other circumstances outside our reasonable control.

Where a delay occurs, we will make reasonable efforts to assist you and provide available information about your shipment.

Nothing in this section limits any rights you may have under applicable consumer law if an order is significantly delayed or cannot be delivered. Políticas Calmheat

8. Lost Packages

If your tracking information has not updated for an unusual period of time or you believe your package may be lost in transit, please contact us at:

prueba1tiendaclaude@outlook.com

We will review the tracking information and, where appropriate, contact the relevant shipping provider to investigate.

Depending on the circumstances, we will provide the appropriate solution in accordance with our policies and applicable consumer law.

9. Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend first:

• checking around the delivery location;
• asking household members or neighbors;
• checking any safe place used by the carrier;
• contacting the local delivery carrier using your tracking number.

If you are still unable to locate the package, please contact us at:

prueba1tiendaclaude@outlook.com

so we can help investigate the delivery.

A package being marked as delivered does not automatically remove any rights available to you under applicable consumer law. Políticas Calmheat

10. Failed Delivery Attempts

If the carrier is unable to complete delivery because of an incorrect or incomplete address, refusal of the shipment, or repeated unsuccessful delivery attempts, the package may be returned.

Where the failed delivery results from incorrect information provided by the customer, additional shipping costs may apply if reshipment is requested.

11. Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, incomplete, or you receive the wrong product or color variant, contact us as soon as possible at:

prueba1tiendaclaude@outlook.com

Please provide your order number and, where possible, clear photos or videos showing the issue.

We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law. Políticas Calmheat

12. Contact

For any questions regarding shipping, tracking, or delivery, please contact us at:

prueba1tiendaclaude@outlook.com