Refund policy

Sí. Voy a mantener la misma lógica de la política de CalmHeat —garantía voluntaria de 30 días, posibilidad de probar razonablemente el producto, gastos de devolución, productos dañados, derecho de desistimiento UE y reembolsos— porque está bastante mejor estructurada que la plantilla básica de Shopify. Políticas Calmheat Políticas Calmheat

Solo haría un cambio adicional necesario respecto a CalmHeat: eliminaría completamente el apartado de Plug Type and Electrical Compatibility, porque no tiene sentido para Alphex. El resto puede mantenerse prácticamente igual.

He usado Alphex y el correo que aparece actualmente en tu plantilla de Shopify, prueba1tiendaclaude@outlook.com. Si ese no va a ser el correo definitivo, luego lo sustituimos.

Return & Refund Policy

At Alphex, we want you to feel confident about your purchase. That’s why we offer a 30-Day Money-Back Guarantee.

If you’re not satisfied with your order, you may request a return within 30 days of receiving your product, subject to the conditions below.

30-Day Money-Back Guarantee

You may open and reasonably try your product to make sure it is right for you.

To qualify for our 30-Day Money-Back Guarantee:

  • Your return request must be submitted within 30 days of delivery.
  • The product must be returned with all included items and original packaging where reasonably possible.
  • The product must not be damaged, modified, stained, or show signs of misuse or excessive wear.
  • Proof of purchase is required.
  • You must contact us before returning the product.

This commercial guarantee is in addition to, and does not affect, any statutory consumer rights you may have.

How to Request a Return

To request a return, contact us at:

prueba1tiendaclaude@outlook.com

Please include your order number and the reason for your return.

Once your return is approved, we will provide you with the return instructions and the appropriate return address.

Please do not send products back without contacting us first, as unauthorized returns may not be processed correctly.

Return Shipping

For returns made under our voluntary 30-Day Money-Back Guarantee because you have changed your mind, return shipping costs are the responsibility of the customer unless we state otherwise.

If the product is damaged, defective, incorrect, or does not conform to what was ordered, we will cover the appropriate return, replacement, or other necessary costs where required by applicable law.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives:

  • damaged;
  • defective;
  • incomplete;
  • or different from the item or color variant you ordered;

please contact us as soon as possible at:

prueba1tiendaclaude@outlook.com

Please include your order number and, where possible, clear photos or videos showing the issue.

We will review the situation and provide an appropriate solution, which may include a replacement, refund, or other remedy depending on the circumstances and applicable consumer law.

Your statutory rights relating to defective or non-conforming products are not limited by our 30-Day Money-Back Guarantee.

European Union Right of Withdrawal

If you are a consumer located in the European Union, you generally have the legal right to withdraw from an online purchase within 14 calendar days of receiving your order, without giving a reason. Políticas Calmheat

During this period, you may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics, and functioning.

You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary.

You must notify us of your decision to withdraw within the 14-day period.

Unless otherwise stated or required by law, you are responsible for the direct cost of returning the goods.

Your statutory EU right of withdrawal is separate from our voluntary 30-Day Money-Back Guarantee and is not affected by it.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

For returns under our voluntary 30-Day Money-Back Guarantee, refunds are generally issued after the returned product has been received and inspected.

For EU statutory withdrawals, refunds will be processed in accordance with applicable law. We may withhold reimbursement until we have received the goods back or you provide evidence that they have been returned.

Where required by EU consumer law, the refund will also include the cost of the least expensive standard delivery option originally offered.

Once a refund has been issued, please allow up to 10 business days for your bank or payment provider to process it.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at:

prueba1tiendaclaude@outlook.com Políticas Calmheat

Exceptions

Our voluntary 30-Day Money-Back Guarantee does not cover products damaged through:

  • misuse;
  • neglect;
  • unauthorized modification;
  • improper care;
  • or normal wear beyond reasonable product testing.

These exclusions do not affect any mandatory consumer rights available under applicable law.

Contact

For any questions about returns or refunds, contact us at:

prueba1tiendaclaude@outlook.com